nomel hopes that you are happy with your order!
We are sorry to hear if for any reason you are not completely satisfied with your purchase.
We offer return or exchange within 7 days from the receiving date of your purchased items. We can process your return quickly and easily by ensuring that all products are returned in their original, unopened and unused condition, including product packaging and tags.
*Please consider recording an unboxing video to protect your rights.
BEFORE RETURNING YOUR PRODUCTS
Please notice that all the promotional goods, including free samples and gift-with-purchases, must be returned. If the promotional goods are not returned, you will incur charges based on the market value of the samples and gift-with-purchases.
A final inspection will be done to ensure all items are in their original condition before processing your returns. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
A final inspection will be done to ensure all items are in their original condition before processing your returns. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
*nomel Merch
All the goods must be returned in their original condition, without having been worn, washed or altered, and with tags attached.
FOLLOW THE STEPS BELOW TO RETURN YOUR PRODUCTS TO nomel:
- Please DM us on our official social media account or email our customer service team at service@nomelnomel.com. You will need to provide full details of your order number, along with details of the items you wish to return or exchange.
- Please include it on your shipping label and in a note within the box. You also need to clearly indicate whether you would like a refund or exchange of the product. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them. All returning products will need to be in their original, unopened, and unused condition.
- Please return your package by recorded delivery and keep your recorded delivery receipt as proof of postage.
- All returned goods will be examined upon receipt, as for hygiene reasons we are unable to offer replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you once your replacement or exchange has been processed. Please allow us a maximum of 30 working days for your refund or exchange to be processed.
- We will pay for your package return shipping fee only when the products you first received have damages or were sent wrong, otherwise you will need to pay for the cost of additional shipping fee back and forth.
FAQ
Do you have international returns?
Unfortunately, we are not able to offer returns for orders outside Taiwan at the moment.
What should I do if I forget to pick up my package at the convenience store?
If you have already paid but forget to pick up your package within 7-8 days, the package will be returned to nomel. Once we receive your package, we will contact you to confirm whether you want to resend the products or not in 2-5 working days.
- If you decide to resend the products, you will need to pay the delivery fee again.
- If you want to return the products, we will refund you after deducting the delivery fee NT$80.
What should I do if I fail to pick up my package from the Hsinchu Transportation Co.?
If it happens when the delivery man can’t reach the recipient or the recipient rejects the parcel, the package will be returned to nomel. Once we receive your package, we will contact you to confirm whether you want to resend the products or not in 2-5 working days.
- If you decide to resend the products, you will need to pay the delivery fee again.
- If you want to return the products, we will refund you after deducting the delivery fee.
