FAQ

DEAR NOMEL’S BFF, DUE TO THE CORONAVIRUS (COVID-19) OUTBREAK, AIRMAIL AND POSTAL SERVICES TO CERTAIN DESTINATIONS ARE TEMPORARILY SUSPENDED OR DELAYED. THANK YOU FOR YOUR UNDERSTANDING AND WE WILL KEEP YOU UPDATED. STAY SAFE!🙂

PLEASE CHECK THE POST OFFICE WEBSITE FOR MORE DETAIL.

 

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Got Questions?

Below are some FAQs that might solve your problem, otherwise please message us by clicking "Message Shop" in the menu.

-Products

What skin types are nomel products suitable for?

Our products are appropriate for all skin types: they’re dermatologically-tested, hypoallergenic, non-irritating, paraben-free, and alcohol-free! 

Are the products safe?

Our products are made with extra care and are all certified under IFRA. 100% safe!

When does the product expire?

For the best quality, it is generally recommended that each product be used within 3 years of manufacture or within 6 months upon opening...but we think you’ll love our products so much that this won’t even be an issue!

Why are products discontinued?

Products will be discontinued if there is a significant decline in demand or to make way for new products. However, we are always happy to offer assistance on replacements or addition of alternative products.

-Delivery

Does nomel ship worldwide? 

Yes, we do! We ship all over the world!  

How long will it take for my order to arrive? 

Orders placed over the weekend will not be processed until the following business day. Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 6-10 days to arrive. 

How can I edit my shipping address? 

If your order is shipping to an incorrect address, please let us know immediately at community@nomelnomel.com

-Orders

I placed a successful order but why didn’t I receive a confirmation email yet? 

If you placed a successful order you should receive a confirmation email with an order number. If you don’t receive an email, please check your order status by signing into your account on our website or contact us at community@nomelnomel.com to ensure your order went through. 

Why was my order canceled/declined?

There can be a number of reasons why your order got canceled. It can be due to the fact that the item you ordered went out of stock and is no longer available or the billing address does not match the requested shipping address, in which case the order will be canceled without exception. We recommended you email us at community@nomelnomel.com to find out the exact reason.

-Payments

We accept Visa, Mastercard. If you would like to arrange another kind of payment, please contact us at community@nomelnomel.com 

Are my credit card details and personal information safe?

nomel protects your private information at all costs, to the extent permitted by law. We provide the latest in security technologies to ensure that your credit card information, personal information and shipping/billing information are confidential and secure. Unfortunately, however, please remember that no data transmission over the internet can be guaranteed to be 100 % secure, therefore we cannot guarantee or warrant the security of any information you transmit to or from our websites.

-Showroom

Which MRT station is closer to nomel showroom?

Tamsui-Xinyi Line Daan station Exit 6 OR Bannan Line Zhongxiao Dunhua station Exit 8!

Will online promotion apply to showroom purchase?

Different platform has its own promotion or special editions, please follow each platform’s announcement/rules.

If I purchase through nomel website and want to apply for return, can I just return it to the store?

No. If you purchase through our website, please follow the return policy and steps through our online system. We will not be able to process your online purchase return in store.

If I purchase in store, but for any reason I am not fully satisfied and want to return afterwards, can I apply for exchange or return in store?

No, we don’t take return or exchange from store purchase afterwards. Unless there is an obvious defect on the product itself. Please take advantage of trying out products in store and make sure you’re given the correct selections as you purchase, our sales staffs will remind you again before you make the purchase. We suggest you take some sachets with you too if you are yet unsure about buying our skincare products!

Does nomel take Credit Card in store? How can we pay?

We take cash and cards, VISA / MasterCard / JCB / Apple Pay / Samsung Pay / Google pay.

Can I have my purchase in store send to my house directly?

Yes, but only limited to shipping in Taiwan area, and you will need to pay extra of shipping fee $80 NTD. Our sales staffs will ask for your email and information for tracking reference.

What is nomel’s store opening hours? Do you guys open during holidays?

nomel showroom opens from Sunday to Thursday 12:00pm-19:00pm, Friday to Saturday 12:00pm-21:00pm.

Basically, nomel showroom is open for all holidays except for Chinese new year holidays. If there’s any adjustment or changes, we will post it on our social media and website.