nomel hopes that you are happy with your order!
We are sorry to hear if for any reason you are not completely satisfied with your purchase.
We offer return or exchange within 7 days from the receiving date of your purchased items, we can process your return quickly and easily by ensuring that all products are returned in their original, unopened and unused condition, including product packaging and tags.
BEFORE RETURN YOUR PRODUCTS
Please notice that all the promotional goods, including free samples and gift-with-purchases, must be returned. If the promotional goods are not returned, you will incur charges based on the market value of the samples and gift-with-purchases.
A final inspection will be done to ensure all items are in their original condition before processing your returns, returns that do not meet our policy will not be accepted and will be returned to you at your cost.
*Merch
At the moment, we offer return only for the Merch goods, if you wish to exchange a product, please return the product within 7 days of receiving and place a new order.
All the goods must be returned in their original condition, without having been worn, washed or altered, and with tags attached.
INTERNATIONAL RETURNS
Unfortunately, we are not able to offer returns for orders outside Taiwan at the moment.
FOLLOW THE 4 STEPS BELOW TO RETURN YOUR PRODUCTS TO NOMEL:
- Please DM us on our official social media account or email our customer service team at community@nomelnomel.com. You will need to provide full details of your order number, along with details of the items you wish to return or exchange.
- Please include it on your shipping label and in a note within the box. You also need to clearly indicate whether you would like a refund or exchange of the product. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them. All returning products will need to be in their original, unopened, and unused condition.
- Please return your package by recorded delivery and keep your recorded delivery receipt as proof of postage.
- All returned goods will be examined upon receipt, as for hygiene reasons we are unable to offer replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you once your replacement or exchange has been processed. Please allow us a maximum of 30 working days for your refund or exchange to be processed.
- We will pay for your package return shipping fee only when the products you first received have damages or were sent wrong, otherwise you will need to pay for the cost of additional shipping fee back and forth.
If you have any more questions, please contact us at community@nomelnomel.com
