nomel hopes that you are happy with your order! We are sorry to hear if for any reason you are not completely satisfied with your purchase, we will be pleased to offer a replacement on all goods returned to us within fourteen days of your receipt of goods, provided they are in their original, unopened and unused condition.
Follow the 4 steps below to return your products to nomel:
1. Please email our customer service team at firstname.lastname@example.org to get a return authorization number (RAN). You will need to provide full details of your customer order number, along with details of the items you wish to return.
2. Once you have received your RAN, please include it on your shipping label and in a note within the box. You also need to clearly indicate whether you would like a replacement or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
3. Please return your package by recorded delivery and keep your recorded delivery receipt as proof of postage.
4. All returned goods will be examined upon receipt, as for hygiene reasons we are unable to offer replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your replacement or exchange has been processed. Please allow us a maximum of 30 working days for your replacement or exchange to be processed.