We are sorry to hear if for any reason you are not completely satisfied with your purchase. We offer return or exchange within 7 days of your receive of goods, provided they are in their original, unopened and unused condition.
FOLLOW THE 4 STEPS BELOW TO RETURN YOUR PRODUCTS TO NOMEL:
- Please DM us on our official social media account or email our customer service team at community@nomelnomel.com. You will need to provide full details of your order number, along with details of the items you wish to return or exchange.
- Please include it on your shipping label and in a note within the box. You also need to clearly indicate whether you would like a refund or exchange of the product. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them. All returning products will need to be in their original, unopened, and unused condition.
- Please return your package by recorded delivery and keep your recorded delivery receipt as proof of postage.
- All returned goods will be examined upon receipt, as for hygiene reasons we are unable to offer replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you once your replacement or exchange has been processed. Please allow us a maximum of 30 working days for your refund or exchange to be processed.
- We will pay for your package return shipping fee only when the products you first received have damages or were sent wrong, otherwise you will need to pay for the cost of additional shipping fee back and forth.
If you have any more questions, please contact us at community@nomelnomel.com
